Sudden closure
A shop has to close unexpectedly: the owner dials *81 from the counter phone, presses 1, and from then on callers hear a recording about the closure.
Phone system
One switch to change where calls go
The On/Off switch is a call switch in your phone system: on, it sends calls to one destination; off, to another. Flip it with a click in the portal or by dialling a code from a company phone.
On/Off switch
On-call · *81Off · AI answerer
Emergency closure · *82Off · Support queue
Office meeting · *83On · Callback
What it is for
Some situations no schedule can predict: a sudden closure, a meeting, an emergency, an on-call shift starting early. The On/Off switch is made for this: you decide, there and then, where calls go.
Each switch has two destinations, When on and When off, chosen from any in the phone system: operators, queues, IVR and AI answerers, audio, transfers, callbacks and the rest. Set it as the destination of a number, an IVR key or another module, and calls follow its current state.
Each switch has a phone code: from a company phone dial star and the code, a voice tells you whether it is on, and key 1 flips it. No need to open the portal.
Use cases
On-call when needed
The engineer starting a shift turns on the On-call switch: calls go to the transfer to their mobile. At the end of the shift they turn it off and calls go back to the AI answerer.
Meetings and training
During the Monday meeting the office turns off the Office switch: calls go to a callback and customers are called back as soon as it ends.
Emergency message
A utility company keeps a switch ready with a service outage recording: when something breaks they turn it on and every caller hears the notice before reaching the queue.
How it works
Create the switch
In On/Off switch press New switch, give it a name and pick its phone code, from 1 to 4 digits.
Choose the two destinations
Set where calls go When on and When off; both start as hang up.
Connect it
Choose the switch as the destination of a number, an IVR key, a queue exit or the out-of-hours route.
Flip it when needed
In the portal with the toggle in the list or on the switch’s page, or from a company phone by dialling *code and pressing 1.
What you can set
Switch
- Name
- The name you know the switch by, which the voice also reads when you call it from a phone.
- Phone code
- 1 to 4 digits, different for each switch: from a company phone dial *code, hear the state and press 1 to change it.
State
- On
- When on, calls go to the When on destination; when off, to the When off one.
Destinations
- When on
- Where calls go while the switch is on: any destination in the phone system.
- When off
- Where calls go while the switch is off.
List
- Toggle in the list
- Turn each switch on or off with one click, without opening it.
- Switch on and Switch off for several
- Select several switches and change their state all at once.
- Test call
- Call the switch from your browser and check where calls go in its current state.
Frequently asked questions
What is the On/Off switch?
A switch with two destinations: when it is on, calls go one way; when it is off, the other. It is for situations that do not follow a fixed schedule.
How do I flip it from a phone?
From a company phone, softphone or webphone, dial star and the switch’s code, for example *81. The voice says whether it is on, and pressing 1 changes it.
How is it different from time conditions?
A time condition changes the destination by itself, following the hours. A switch changes only when you decide. You can combine them, for example by using a switch as the out-of-hours destination.
Can I have more than one switch?
Yes, each with its own name and code. From the list you can turn them on or off one at a time or all together.
Which codes can I not use?
The code must be 1 to 4 digits and differ from your other switches and from the system’s own codes, such as *30 and *31 for operator availability.
Related features
Try it on your own phone lines
Sign up free and try this feature with your numbers, or message us on WhatsApp and we’ll show it to you.